What gets measured gets done

We believe having the right measures is essential to business performance and improvement and is the foundation of any business transformation.

Measures should be:

▪ Simple to understand and transparent

▪ Customer focused

▪ Driven by the business objectives

▪ Financial and non financial

▪ Regularly communicated internally

Having the right measures and communicating them will generate immediate improvement and will highlight the areas of opportunity for further business improvement.

At the start of every interim or consultancy assignment, we establish the desired outcomes with our client. We then translate these desired outcomes into clear measurable deliverables.

The following sections outline how we would typically approach transforming capability in operations, service delivery or supply chain.

Doing things differently

The three important factors for successful operations are:

▪ Speed

▪ Quality

▪ Cost

In most organisations, there is a balance between cost, speed and quality which amounts to a poor compromise.

Our approach is to transform capability by doing things differently so that benefits can be seen in costs, speed and quality rather than just rebalancing these three factors.

Developing solutions and transforming business capability

We believe that developing effective business solutions requires three fundamental abilities

▪ Understanding the true problem or the real opportunity

▪ Understanding the art of the possible

▪ Modifying and combining proven methodologies with a high

degree of pragmatism

Delivering business transformations require three further skills

▪ Practical leadership with the energy to steer, guide and drive

through changes

▪ Commercial acumen to ensure delivery of bottom line

improvements and effective decision making

▪ People skills to inspire, influence and engage at all levels

Performance improvements fall into 4 logical categories which are:

▪ People and Organisation

▪ Intelligent Systems

▪ Technology

▪ Simple processes

By looking at opportunities in all these areas and combining them into an integrated improvement programme, it is possible to deliver a major transformation in capability.

“the result is greater than the sum of the parts”

“none of us is as smart as all of us”

“what gets measured gets done”

"Mark won the hearts and minds

of the workforce to deliver major changes in working practices that delivered significant reductions in cost and improved customer service levels"

Andrew Hobday

R&D Director Mars Drinks

"Mark challenges the status quo and continually looks at new ways of doing things to improve the business. He has the ability to gain buy-in from key stakeholders and take his team with him"

Steven Round
CEO Robert Dyas